Grievance management

Grievance management

At Globots International Limited, we are committed to maintaining the highest standards of service and customer satisfaction. We understand that there may be times when our clients have concerns or grievances. Our Grievance Management Policy is designed to ensure that all issues are addressed promptly and effectively.

How to Lodge a Grievance?
Contact Us

If you have a grievance, please contact our Grievance Officer at grievance@globots.com or call us at +1-800-123-4567.

Provide detailed information about your grievance, including your contact details, the nature of the issue, and any relevant documentation

Acknowledgment

Upon receipt of your grievance, we will acknowledge your complaint within 24 hours. You will receive a reference number for your grievance, which you can use for future correspondence.

Grievance Resolution Process
Initial Review

Our Grievance Officer will conduct an initial review of your complaint within five (5) business days.

If additional information is required, you will be contacted to provide further details.

Investigation

A thorough investigation will be conducted to understand the root cause of the grievance.

This may involve reviewing service records, interviewing relevant personnel, and analyzing any supporting documentation.

Resolution

We aim to resolve all grievances within fifteen (15) business days from the date of acknowledgment.

You will be informed of the outcome of the investigation and any corrective actions taken.

Resolution

We aim to resolve all grievances within fifteen (15) business days from the date of acknowledgment.

You will be informed of the outcome of the investigation and any corrective actions taken.

Escalation

If you are not satisfied with the resolution, you may escalate the grievance to our Senior Management by emailing senior.management@globots.com.

Senior Management will review the case and provide a final decision within ten (10) business days.

Confidentiality and Fairness

All grievances will be handled with the utmost confidentiality and impartiality.

We are committed to ensuring that no client is treated unfairly or discriminated against for lodging a grievance.

Continuous Improvement

Feedback from grievances is used to improve our services and processes.

We regularly review our Grievance Management Policy to ensure it remains effective and responsive to our clients’ needs.

Contact Us

For any questions or further assistance regarding our Grievance Management Policy, please contact our Grievance Officer at info@globots.in or call us at +91 9981 48 2917.